Case Study: SASREF achieves maximized HR ROI and heightened employee engagement with SAP SuccessFactors

How Does Expert Support Boost the ROI in HR Transformation and Heighten Employee Engagement

SASREF, the Saudi Aramco–owned refinery in Jubail that refines 305,000 barrels a day and employs about 850 people, wanted to raise adoption and extract more value from its modern HR platform. To accelerate its HR transformation and boost employee engagement, SASREF engaged SAP SuccessFactors’ SAP Preferred Success service for expert guidance and enablement.

Using SAP SuccessFactors’ SAP Preferred Success—covering a dedicated customer success manager, success checks, on‑demand subject‑matter experts, consumption planning, customized training, and Next‑Generation Support (Expert Chat and Schedule an Expert)—SASREF optimized its use of SAP SuccessFactors solutions, improved user adoption, and accelerated issue resolution. The vendor’s support also helped SASREF meet an ambitious data‑center migration timeline and strengthen employee development and retention, increasing the ROI of its HR transformation for its 850 staff.

SASREF

Ashraf A. Al-Nezawi

HR General Manager