Case Study: McDonald’s UAE achieves smooth cloud ERP go-live and 30% fewer incidents with SAP SuccessFactors

How Does Expert Support Accelerate Digital Transformation in the Cloud

McDonald's (operated in the UAE by Emirates Fast Food Company LLC) needed to modernize operations and move from a legacy on‑premise ERP to an Intelligent ERP in the cloud to ensure consistent service across 160+ restaurants. To accelerate this digital transformation they engaged SAP SuccessFactors and implemented SAP S/4HANA Cloud with the SAP Preferred Success plan for expert guidance and support.

SAP SuccessFactors delivered the SAP S/4HANA Cloud implementation and SAP Preferred Success services—assigning a customer success manager, providing proactive incident prevention and release‑management training, conducting data‑migration and quality checks, and offering intensive go‑live support. The engagement reduced reactive incidents by up to 30% during and after go‑live, improved incident resolution and response times, and helped ensure a smoother, faster cloud transition.

McDonald's

Prakash Rao

IT Director