Case Study: Grupo Xcaret achieves secure, seamless remote access and enhanced cybersecurity with SAP SuccessFactors

How Does Expert Guidance Simplify User Access to Cloud Solutions and Strengthen Cybersecurity

Grupo Xcaret, a leading Mexican tourism operator (Experiencias Xcaret Parques S.A.P.I. de C.V.), wanted to reimagine customer and employee experiences as part of a digital transformation. To ease remote user access, strengthen cybersecurity, and streamline administration, Grupo Xcaret engaged SAP SuccessFactors via an SAP Preferred Success plan and implemented the SAP Single Sign‑On solution.

With SAP SuccessFactors’ SAP Preferred Success plan, experts and a customer success manager guided a one‑week configuration of SAP Single Sign‑On, including two‑factor authentication, quality checks, and best‑practice support. The deployment gave remote users secure single‑password access, boosted digital security and access/usage control, enabled uninterrupted remote work, and prepared systems for integration with SAP S/4HANA and SAP SuccessFactors Employee Central Payroll.

Grupo Xcaret

Biannel Jiménez

Application Coordinator