Case Study: Tata Communications achieves digital workforce transformation with SAP SuccessFactors

How Does a Telecommunications Giant Connect Its Workforce to a Digital Future

Tata Communications, a global telecommunications provider, needed to optimize workforce management and build transparency across the entire employee lifecycle to support its digital transformation. To address this challenge, Tata Communications engaged partner Stepping Cloud and deployed SAP SuccessFactors solutions to modernize HR processes, connect systems, and empower employees and managers.

Using SAP SuccessFactors, Tata Communications established a single source of truth for employee data linked to payroll, a unified HR portal with self-service, and on-demand reporting and analytics for HR partners. The solution enabled the HR help desk to resolve 80% of user queries, improved compliance with full audit trails, broadened access to career development, reduced transactional burden on HR, and helped the company retain recognition as one of India’s “Best Employers,” while giving managers better talent decision-making and cost control.

Tata Communications

Abhinav Srivastava

Senior Manager HR Information Systems