Case Study: CDK Global achieves optimized HR systems and improved customer experience with SAP SuccessFactors

How Does a Tech Company Empower Employees to Help Create a Better Customer Experience

CDK Global, a technology company with about 8,500 employees that builds integrated solutions for automotive and related dealerships, needed to optimize its HR systems so employees could better develop customer‑focused solutions. To address this challenge, CDK Global engaged SAP SuccessFactors through the SAP Preferred Success plan to evaluate and improve its HR configurations and align HR tools with business objectives.

Using the SAP Preferred Success plan and SAP SuccessFactors solutions, SAP SuccessFactors experts reviewed existing configurations, provided feature clarification and feedback, and ran success checks for Employee Central and Learning. The engagement reduced the learning curve for incident processing and S‑user setup, focused onboarding for new team members, and enabled CDK to adjust SuccessFactors components to better align with business initiatives—streamlining processes and delivering improved value to CDK’s customers.

CDK Global

Tammy Ognibene

Manager, HR Technology