Case Study: Tower Health achieves streamlined job-description management and improved staffing for better patient care with SAP SuccessFactors

How does a streamlined job description management process help to improve patient care

Tower Health, a regional healthcare system serving 2.5 million people and employing about 14,000 staff, faced a heavily manual, email-driven process for creating and updating job descriptions during a period of rapid growth and acquisitions. To modernize and consolidate hiring and compensation workflows, Tower Health engaged SAP partner HRIZONS to deploy HRIZONS JDMS (Job Descriptions Made Simple), a solution fully integrated with SAP SuccessFactors via the SAP App Center.

By implementing HRIZONS JDMS integrated with SAP SuccessFactors, Tower Health centralized and automated job-description creation, review, approval, and compensation pricing, giving stakeholders clear visibility and control. The result was a fully managed process with consistent pay levels and salary grades, all job descriptions stored and linked to SAP SuccessFactors, and HR freed to focus on other priorities—supporting better operational efficiency and patient care.

Tower Health

Tina Aquilini-Batten

HR Operations Manager