Case Study: Sun Communities achieves a 175% increase in employee engagement with SAP SuccessFactors

How Does a Real Estate Investment Trust Invest in a Nurturing Culture for its Workers

Sun Communities, Inc., a real estate investment trust managing 122,000 housing units across 350 manufactured housing and RV communities in 31 states and Ontario, needed to engage a varied, often seasonal workforce of about 4,000 employees—many with limited or no computer access—by making rewards and recognition easy and inclusive. To meet that challenge, Sun Communities turned to SAP SuccessFactors, deploying SAP SuccessFactors solutions alongside the JobPts app by Semos Cloud to provide modern, mobile-first access.

SAP SuccessFactors implemented a mobile single sign-on rewards platform with automated anniversary messaging and point assignments, customizable redemptions, and direct integration with existing workforce-management systems. The solution was delivered in 90 days, eliminated reward price markups, saved Sun Communities US$76,000 and 186 hours per year in systems management, boosted employee engagement by 175%, and drove an 85% increase in the company’s Glassdoor rating.

Sun Communities

Marc Farrugia

Vice President of Human Resources