Case Study: Brighthouse Financial achieves smooth, low-risk release management with SAP SuccessFactors

How Does a Major Insurance Company Ensure Smooth Release Management

Brighthouse Financial, a major U.S. annuities and life insurance provider that services 2.5 million policies and annuity contracts, needed to standardize processes after separating from MetLife and to keep core HR and back‑office solutions current, flexible, and scalable. To address this challenge, Brighthouse engaged SAP SuccessFactors via the SAP Preferred Success plan and SAP application management services to integrate cloud HR capabilities on the SAP Cloud Platform and establish a rigorous release‑management process.

SAP SuccessFactors helped Brighthouse standardize enterprise processes, integrate new features into its SAP Cloud Platform and SuccessFactors environment, and maintain a direct line to product support and a customer success manager; the vendor also provided webinars, pared regression test scripts, and took over prerelease regression testing. The result is a solid foundation for smoother releases that minimizes business disruption, keeps HR up to date, reduces release risk, and supports Brighthouse’s ongoing expansion and diversification.

Brighthouse Financial

Kelly Segovia

Senior HRIS Analyst