Case Study: Şişecam achieves streamlined global HR transformation and smoother international rollout with SAP SuccessFactors

How Do Innovative Support Services Help Empower Global HR Systems

Şişecam, a global glass and chemicals producer with 22,000 employees operating in 43 facilities across 14 countries, needed guidance to expand new HR systems across its international sites. SAP SuccessFactors, supported through SAP Preferred Success services, was engaged to deliver cloud HR solutions and next‑generation support to enable the global rollout.

SAP SuccessFactors provided design confirmation, solution launch checks, fast incident processing (resolving three high‑profile incidents during the critical cutover), expert access (Ask an Expert Peer, Expert Chat, Schedule an Expert), and feature‑adoption reviews. These services helped mitigate risks, improve pre‑go‑live performance, smooth an ambitious implementation timeline, and better equip Şişecam’s HR teams to manage its 22,000‑strong workforce.

Şişecam

Onur Cukur

IT Application Solutions Manager for FI/HR