Case Study: Mercado Libre achieves a scalable, consistent learning culture to support rapid global growth with SAP SuccessFactors

How Did an Expanding E-Commerce Company Build a Learning Culture That Could Keep Up with Growth

Mercado Libre, a leading Latin American e‑commerce company with more than 8,600 employees across 18 countries, needed a way to keep employee learning, HR processes, and policy rollouts consistent and scalable amid rapid expansion. To address this, Mercado Libre adopted SAP SuccessFactors solutions as a unified human capital management platform to support multiple languages, mobile engagement, and consistent global deployments.

Using a suite of SAP SuccessFactors offerings—including Employee Central, Recruiting, Performance & Goals, Compensation, Talent Management, and Workforce Analytics—SAP SuccessFactors enabled Mercado Libre to standardize HCM processes, roll out features simultaneously across regions, and engage a mobile workforce. The vendor’s solution helped the company scale securely with high performance, supporting expansion that grew the workforce more than 90× and standardized HR practices across all business units and countries.

Mercado Libre

Sebastián Fernández Silva

Chief People Officer and Senior Vice President,