Case Study: Delek US Holdings Inc. achieves lower TCO and optimized HCM performance with SAP SuccessFactors

How Can You Manage Human Capital Solutions with Lower Costs and Focus on Business Success

Delek US Holdings Inc., a downstream energy company serving roughly 4,000 employees across refining, logistics, retail, and renewables, needed to deploy and support a complex human capital management suite with integrations between cloud and on‑premise systems. The company engaged SAP SuccessFactors (via SAP Cloud Application Services) to reduce operational costs, gain greater financial predictability, and free IT and HR teams from transactional work so they could focus on strategic initiatives.

SAP SuccessFactors, through SAP Cloud Application Services, optimized and standardized Delek’s HCM landscape and implemented a certified IT service–management delivery model. The engagement cut total cost of ownership, improved system performance and SLA/KPI compliance, reduced downtime risk and increased solution adoption, and gave Delek’s IT and HR teams the capacity to concentrate on talent management and value‑adding activities.

Delek US Holdings Inc.

Megan Murray

HRIS Director