Case Study: Salt River Project achieves unified HR and better customer service with SAP SuccessFactors

How Can the Right Support for an HR Solution Rollout Help Employees Serve Customers Better

Salt River Project, one of the largest public power utilities in the U.S., serves more than 1 million customers and employs about 5,500 people. Disparate HR systems and paper-based processes were limiting employee efficiency and visibility, so Salt River Project engaged SAP SuccessFactors (via SAP Preferred Success) to modernize and unify its HR landscape.

SAP SuccessFactors implemented a phased rollout of its suite—including Employee Central, Performance & Goals, Recruiting, Learning, Compensation, Succession & Development, Onboarding, Payroll integration, and SAP Jam—backed by SAP Preferred Success guidance, weekly customer success meetings, and a formal success plan. The result was centralized HR data, streamlined processes, improved adoption and knowledge transfer, greater transparency across lines of business, and more reliable system performance during peak times, enabling Salt River Project’s 5,500 employees to better serve over 1 million customers.

Salt River Project

Kisshell Wilson

Manager Human Resources Operations