Case Study: City Football Group achieves a connected global workforce and streamlined HR with SAP SuccessFactors

How Can Technology Help Spread the Love of Football Across the Globe

City Football Group, a network of five clubs with 750 employees across seven offices in seven countries, needed to keep geographically dispersed staff connected, standardize HR processes, and provide mobile self-service tools. To build a unified culture and support a digital workforce, City Football Group turned to SAP SuccessFactors, using SAP Jam collaboration plus SAP SuccessFactors Performance & Goals and Employee Central.

SAP SuccessFactors deployed a cloud-based platform combining SAP Jam and SuccessFactors HR modules to centralize communication, performance reviews and employee data. The solution delivered ~100% online performance-review adoption, 24x7 mobile access, paperless evaluations, faster identification and movement of high performers, and consolidated HR insights — improving alignment of global and local strategies and boosting staff engagement.

City Football Group

Andy Young

Chief Financial Officer