Case Study: Groupe Rocher achieves enterprise-wide HR unification and 95% fewer support tickets with SAP SuccessFactors

How Can Taking HR to the Cloud Empower and Inspire Employees Across the Enterprise

Groupe Rocher, a family-run French group of 10 beauty and lifestyle brands with 18,500 employees in 34 countries serving more than 40 million customers, needed better visibility into its workforce and a way to empower employees across roles to support its mission. To modernize HR and centralize talent processes, Groupe Rocher partnered with SAP SuccessFactors, implementing SAP SuccessFactors Recruiting, Compensation, Succession & Development, and Performance & Goals solutions along with SAP Preferred Success services.

SAP SuccessFactors connected and integrated HR processes enterprise-wide, simplifying talent management from hiring to retention and supporting employee development and daily tasks. With SAP SuccessFactors’ solutions and services, Groupe Rocher unified HR operations, drove digital transformation, reduced end-user support tickets by 95% over four years, and invested in the professional development of 18,500 employees—leading to improved customer service and greater innovation.

Groupe Rocher

Steve Hauchecorne

Manager HRIS Compensation and Benefits