Case Study: HOERBIGER achieves a seamless, minimal-downtime SAP S/4HANA upgrade with SAP SuccessFactors

How Can Proactive Support Services Engineer an Optimal Upgrade Masterplan

HOERBIGER, a global leader in compressor valve technology, needed to upgrade its SAP S/4HANA ERP while minimizing downtime, maintaining business continuity, and coordinating multiple simultaneous project activities. To manage these risks, HOERBIGER engaged SAP SuccessFactors, leveraging SAP Enterprise Support offerings and upgrade services for its advanced ERP transformation.

SAP SuccessFactors delivered proactive off‑site services including continuous quality checks (CQC) for technical performance, CQC for upgrade and going‑live support, mission‑critical pre‑go‑live assistance, and the SAP Innovation and Optimization Pathfinder. These interventions detected unforeseen issues early, accelerated problem resolution, safeguarded system reliability during go‑live, and enabled a successful SAP S/4HANA upgrade with minimal business disruption, preserving HOERBIGER’s operational continuity and innovation potential.

HOERBIGER

Teja Ullrich

Head of Corporate IT and Senior Vice President