Case Study: NPC International achieves streamlined HR and payroll, improved employee experience, and greater agility with SAP SuccessFactors

How Can HR in the Cloud HelpProvide a Better Experience for Diners Across the United States

NPC International, the world’s largest franchisee of Pizza Hut and Wendy’s with about 40,000 employees, faced HR challenges from aging on‑premise systems — maintenance delays, downtime, and inefficiencies that threatened payroll accuracy and workforce productivity. To modernize HR and support growth while improving employee and customer experience, NPC selected SAP SuccessFactors alongside SAP S/4HANA and SAP Concur as its core cloud HR and finance platform.

With implementation partner HR Focal Point, NPC migrated its SAP environment to the cloud and deployed SAP SuccessFactors modules (Employee Central, Payroll, Compensation, Performance & Goals, Succession & Development) plus SAP S/4HANA and SAP Concur. The move improved scalability and end‑user support, cut system downtime and technical support needs, increased efficiency and productivity, enabled paperless processes, and opened a talent roadmap—transforming HR operations for 40,000 staff and delivering faster, more accurate HR service through SAP SuccessFactors.

NPC International

Mike Woods

CIO