Case Study: L.A. Care Health Plan modernizes HR and cuts escalations 60% with SAP SuccessFactors

How Can HR Business Solutions and a Cloud Success Plan Hoist Healthcare for All Angelenos

L.A. Care Health Plan, America’s largest publicly operated health plan serving more than 1.8 million low-income Angelenos, needed to modernize and stabilize its HR systems so its 2,500 employees could continue delivering low-cost, full-coverage care. To catch up (it was three releases behind) and establish a roadmap for continuous improvement, L.A. Care engaged SAP SuccessFactors and adopted the SAP Preferred Success plan for expert cloud and upgrade support.

With SAP SuccessFactors and the SAP Preferred Success plan, the vendor brought L.A. Care current on software releases, reduced escalations by 60%, and provided higher-quality upgrade answers and a comprehensive road map for future enhancements. These results positioned L.A. Care to roll out additional SAP SuccessFactors solutions, improved service to employees and patients, and accelerated value from its HR technology investment.

L.A. Care Health Plan

Jacqueline A. Tham

Senior Director