Case Study: DRB Holding achieves smoother, future-proof HR operations with SAP SuccessFactors

How Can Expert Support Services Help the People Who Make Vehicles and Equipment Run Better

DRB Holding, a market-leading Korean rubber manufacturer producing track, undercarriage, padding, and sealing systems, sought to streamline HR operations after deploying a cloud-based people-management platform. Limited in-house expertise and a drawn-out handover following implementation constrained the platform’s impact, so DRB Holding turned to SAP SuccessFactors and SAP Enterprise Support for additional training and technical guidance.

SAP Enterprise Support delivered customized training, an engaged advisor for troubleshooting, improved communication for faster incident resolution, and on-site quarterly release sessions, helping DRB Holding remove usage barriers and accelerate time-to-value. With SAP SuccessFactors support, DRB achieved smoother-running HR operations, faster adoption of new functionality, better solution adoption and higher user satisfaction—creating a future-proof HR platform able to evolve with the company.

DRB Holding

Choi Si Young

IT Team Manager