Case Study: Gentera achieves centralized HR, faster performance reviews and reduced time-to-hire with SAP SuccessFactors

How Can Centralized HR Management Help Entrepreneurs Achieve Their Ambitions

Gentera, a microfinance company serving predominantly female entrepreneurs through its Compartamos Banco brand across Mexico, Peru, and Guatemala with 22,000 field-based employees, needed to unify talent, performance, and learning management on a single, mobile-accessible HR platform. Gentera selected SAP SuccessFactors and deployed solutions including Employee Central, Learning, Performance & Goals, and Recruiting to centralize HR processes and support staff in the field.

SAP SuccessFactors consolidated disparate systems onto a cloud-based platform, enabled mobile self-service and wider access to training, and sped up HR operations—cutting performance evaluation time from three months to one and reducing average recruitment to under 20 days—while providing a scalable foundation for growth and improving the employee experience to better serve Gentera’s customers.

Gentera

Adela Giral Lopez

Chief Human Resources Officer