Case Study: Productos Metalúrgicos S.A. (PROMESA) achieves data-driven insights and improved customer experience with SAP SuccessFactors

How Can Becoming an Intelligent Enterprise Drive Leadership in Hardware and Parts Distribution

Productos Metalúrgicos S.A. (PROMESA), a leading Ecuadorian distributor of hardware and vehicle parts that moves more than 20,000 products to over 6,000 customers, struggled with outdated, manual processes that limited growth and customer satisfaction. To gain data-driven insights and modernize HR and spending controls, PROMESA implemented SAP SuccessFactors as part of a broader SAP solution set including SAP S/4HANA, SAP Sales Cloud, SAP Service Cloud, and SAP Concur.

Leveraging SAP SuccessFactors within this integrated SAP suite, PROMESA consolidated hiring, onboarding and performance processes, centralized finance, supply chain and customer data, and improved control of employee expenditures. The solution enabled the company to anticipate customer needs, increase operational efficiency, boost sales volume and strengthen customer loyalty—helping PROMESA transform data into actionable insight and secure a competitive edge in the market.

Productos Metalúrgicos S.A. (Promesa)

Miguel Sotomayor

Technology Manager