Case Study: Hycom achieves higher employee engagement and loyalty with SAP SuccessFactors

How Can an Engaging Employee Experience Drive Your Competitive Advantage

Hycom S.A., a 300‑employee professional services firm in Łódź, Poland, needed to understand and support employee sentiment during the COVID‑19 crisis to maintain engagement and loyalty. To launch an Employee Listening program and gather daily insights, Hycom partnered with SAP SuccessFactors, leveraging SAP Qualtrics Remote Work Pulse and Experience Management solutions to check in with employees and identify pain points across remote teams.

Using SAP SuccessFactors and its Qualtrics tools, Hycom rolled out continuous surveys, created employee personas, redefined manager roles, and fixed technical and process issues based on feedback. The program drove measurable impact: flexible remote schedules raised work‑life balance satisfaction to 96%, 98% of employees approved more personable COVID‑19 board communications, and Hycom gained clear drivers of job satisfaction and retention to guide targeted actions.

Hycom

Lucyna Dziewa

Consulting Director