Case Study: Laureate Education achieves higher faculty engagement and streamlined HR with SAP SuccessFactors

How Can a Success Plan for Digital HR Help Employees Perform Better

Laureate Education, a global higher‑education network serving 875,000 students with about 60,000 employees, needed to free faculty from administrative HR tasks so they could focus on teaching. To tailor and improve the HR experience for educators, Laureate engaged SAP SuccessFactors and its SAP Preferred Success services to optimize the institution’s digital HR solutions.

SAP SuccessFactors (with SAP Preferred Success services) streamlined and standardized performance management, deployed SAP SuccessFactors Learning for more than 60,000 employees, and provided release‑management support and a dedicated customer success manager to troubleshoot issues. The implementation drove faster global adoption of the HR system, reduced support tickets, improved IT efficiency, and enabled faculty to spend more time on students rather than HR administration.

Laureate Education

Beija Wang

Director HRIS