Case Study: delaware International achieves unified HR, increased engagement and efficiency with SAP SuccessFactors

How Can a Great HR Solution Inspire Employees to Be the Best Version of Themselves

Delaware, a 1,700-employee professional services firm, needed to retain its small-company “family” culture and keep consultants motivated as it scaled. Faced with spreadsheet-based HR, no single view of employee data, and limited insight into training and performance, Delaware chose SAP SuccessFactors—integrated with SAP S/4HANA Cloud—and deployed Employee Central, Performance & Goals, and Learning to modernize HR processes.

SAP SuccessFactors provided a single cloud HR platform with continuous performance management, tailored learning, and mobile workflows, giving HR a master source of employee data and better project-allocation insight. The rollout cut HR administration time by 12%, reduced training cancellation costs by 5%, improved engagement and retention, and helped Delaware preserve its culture while improving customer-facing service.

Delaware

Ann Hendrix

HR Manager