Case Study: Alcatel‑Lucent Enterprise achieves 30% HR cost reduction and stronger talent retention with SAP SuccessFactors

Helping Clients Retain Top Talent with SAP® SuccessFactors® Solutions

Alcatel-Lucent Enterprise (ALE International), a global enterprise communications provider with operations in more than 40 countries, needed to connect people, processes, and customers while standardizing HR policies and processes worldwide. To tackle those challenges it adopted SAP SuccessFactors solutions (alongside SAP MaxAttention services) to deliver a cloud-based, holistic approach to human resource management.

SAP SuccessFactors implemented a single cloud HR platform—co-innovating with Arago Consulting—to replace 60 disparate systems, streamline processes, and build a global HR business model and digital presence. The deployment delivered measurable results: one unified platform for HR and IT, a 30% reduction in HR costs, 95% alignment of global HR processes, faster escalation response and issue resolution, and improved identification and retention of key talent.

Alcatel-Lucent Enterprise

Maarten Huntjens

Vice President HR