Case Study: St. Lawrence Seaway Management Corporation achieves paperless, modernized HR and standardized processes with SAP SuccessFactors

Guiding Better HR Processes to Its Distributed Workforce with SAP SuccessFactors Solutions

The St. Lawrence Seaway Management Corporation (SLSMC), which oversees locks that enable roughly 40 million tons of cargo to transit between the Great Lakes and the Atlantic, needed to modernize manual, paper-based HR across two provinces and a largely field-based, bilingual workforce. To address these challenges, SLSMC turned to SAP SuccessFactors, deploying the SAP SuccessFactors Performance & Goals and SAP SuccessFactors Employee Central solutions to standardize processes and integrate with existing on‑premise ERP, core HR, and payroll systems.

SAP SuccessFactors implemented Performance & Goals and Employee Central to eliminate paperwork, cut manual processes, and deliver a single, company-wide HR system with a user-friendly interface and quick integration. The result: standardized operations, improved manager–employee relationships, reduced administrative burden, and an expectation of increased workforce productivity—helping SLSMC better support the safe, efficient movement of millions of tons of cargo each year.

St. Lawrence Seaway Management Corporation

Cavelle Lane

Manager, Human Resources Shared Services