Case Study: Cirque du Soleil cuts invoice response times and streamlines operations with SAP SuccessFactors

Growing the business with high-flying operations

Cirque du Soleil turned to SAP SuccessFactors and other SAP solutions as it managed complex global operations across 38 shows, almost 4,000 employees, and more than 70,000 supplier invoices each year. The company needed a better way to handle invoice inquiries, procurement, expense and travel management, and employee data across a globally dispersed workforce.

With SAP SuccessFactors, SAP S/4HANA Cloud Private Edition through RISE with SAP, SAP Ariba, SAP Concur, and SAP Business AI, Cirque du Soleil streamlined key processes and improved visibility across finance, procurement, HR, and travel. SAP Business AI cut urgent supplier inquiry response times from 48 hours to 1 hour, made non-urgent inquiries 25% faster, and reduced the AP backlog by 25%, while SAP Ariba made procurement processes 5x faster than the previous system.

Cirque du Soleil

Philippe Lalumière

Vice President of Information Technology