Case Study: Government of Ras Al Khaimah achieves 24x7 digital HR access and improved employee engagement with SAP SuccessFactors

Government of Ras Al Khaimah Building a digital society with innovative online and mobile public services

The Government of Ras Al Khaimah set out to replace manual HR processes and an outdated on‑premise system to create a mobile‑ready, cloud‑based HR experience with 24x7 access, social‑media‑style profiles, automated workflows, and higher employee engagement. To deliver the Mawredna digital HR program, the Government of Ras Al Khaimah selected SAP SuccessFactors (HXM Suite and the SAP SuccessFactors Mobile app).

SAP SuccessFactors deployed Employee Central along with Recruiting, Learning, Workforce Analytics and SAP Preferred Success services, replacing the on‑premise SAP ERP HCM and providing a single, always‑on HR repository. The vendor’s solution sped up reporting (2 hours vs. 24), increased mobile self‑services to 80 (from 20), achieved 87% employee ease‑of‑use, enabled 100% digital self‑services across 3,200 employees, accelerated hiring, and gave leaders real‑time KPI visibility (including diversity and Emiratization).

Government of Ras Al Khaimah

Shaikha Ali Saif Al Hebsi

Assistant General Manager for Implementation Affairs, Department of Human Resources