Case Study: Sanlam achieves a future-ready, inclusive and agile workforce with SAP SuccessFactors

Fostering an Inclusive, Equal, and Engaged Workforce Fit for the Future

Sanlam, a diversified financial services group operating across Africa and globally, needed to transform its decentralized HR function to attract, develop and retain talent, improve analytics, and deliver a consistent experience for both permanent and contingent workers. To modernize HR and support diversity and inclusion goals, Sanlam selected SAP SuccessFactors (including the SAP SuccessFactors HXM Suite) alongside SAP Fieldglass, SAP Qualtrics, SAP Analytics Cloud and SAP Business Technology Platform.

SAP SuccessFactors implemented a centralized HR shared‑services model using Employee Central, Learning (integrated with Skillsoft), and analytics, while SAP Fieldglass and SAP Qualtrics managed contingent workers and continuous engagement. As a result, Sanlam cut time‑to‑fill for high‑volume graduate roles by 80%, reduced manual effort for quarterly reviews by 50%, achieved 88% on‑time completion of performance forms, improved learning engagement and workforce visibility, and gained group‑wide reporting and D&I KPIs — demonstrating clear, measurable impact from the SAP SuccessFactors solution.

Sanlam

Jeanett Modise

Group Human Resources Director