Case Study: Seoul Metro achieves faster, higher-quality SAP S/4HANA user training with SAP SuccessFactors

Facilitating Advanced User Training and Ongoing Support for SAP S/4HANA Software with SAP Enable Now

Seoul Transportation Corporation (Seoul Metro) faced difficulty supporting and training end users on its SAP S/4HANA system, which led to low user satisfaction and a need for user-friendly, digitalized training materials and manuals. To address this, Seoul Metro partnered with SAP SuccessFactors, using SAP Enable Now together with SAP S/4HANA to create integrated, accessible training content and support tools.

SAP SuccessFactors implemented SAP Enable Now to generate demos, simulations and documentation tied to S/4HANA, giving users on-demand simulation content and streamlined support. The solution cut new content development time by 60% and review time by 50%, improved content quality and user satisfaction, delivered a robust return on investment, and is being extended to third‑party and mobile systems.

Seoul Metro

YongSun Cho

Information Operations Center Senior Manager