Case Study: EY achieves improved employee experience, stronger client services, and increased profitability with SAP SuccessFactors

EY Improves Client Services and the Bottom Line by Upgrading the Employee Experience

EY, a multinational professional services firm with roughly 300,000 employees and contingent workers, faced fragmented, aging HR systems that frustrated its largely millennial and Gen Z workforce and slowed day-to-day work. To modernize and unify the employee experience, EY selected SAP SuccessFactors’ HXM suite along with SAP experience-management capabilities (Qualtrics/PX360) to replace disparate on‑premise tools.

SAP SuccessFactors helped EY roll out onboarding, performance & goals, and learning solutions (with Employee Central and broader integrations planned), plus the PX360 dashboard to join X‑data and O‑data for real-time insights. The deployment delivered measurable benefits: a 15% reduction in learning processing time and related costs in year one, a 5X increase in performance‑related feedback frequency, faster executive reporting, and improved ability to correlate employee experience with client and business outcomes — all enabled by SAP SuccessFactors.

EY

Penny S. Stoker

Global Leader of HR Services