Case Study: PetSmart achieves increased visibility and $1.5M in labor savings with SAP SuccessFactors Incentive Management

Enhanced Efficiency and Increased Visibility with SAP SuccessFactors Incentive Management

PetSmart, the national pet retail chain, was hampered by legacy systems and error-prone spreadsheets that created opaque, manually intensive incentive and payout processes for store teams. To provide a better incentive experience and reduce manager workload, PetSmart turned to SAP SuccessFactors, deploying its Incentive Management solution and mobile app to streamline calculations and improve transparency.

Using SAP SuccessFactors Incentive Management and mobile dashboards, PetSmart gave associates real-time visibility into payouts and enabled payments on the go, freeing store and distribution leaders to focus more on customers. The initiative improved transparency across the business and delivered measurable impact, including $1.5 million in savings from labor reallocation.

PetSmart

Samantha Boyer

Senior Manager Human Capital Solutions