Case Study: Endress+Hauser achieves rapid, remote global HR ticketing rollout with SAP SuccessFactors

Engaging the Help of SAP®Services and Support to Deploy a Global HR System Using SAP SuccessFactors®Solutions

Endress+Hauser, a global industrial instrumentation supplier, faced a gap between its existing ticketing tools and HR-specific needs, limited visibility into HR request metrics, and a desire to consolidate local HR services into a single global platform. To address this, the company engaged SAP SuccessFactors along with SAP Services and Support, using SAP SuccessFactors solutions to integrate HR processes into its IT landscape.

SAP SuccessFactors and SAP Services and Support developed and deployed an HR-ticketing solution—based on the SAP SuccessFactors Employee Central Service Center—and delivered defined processes and remote support through a shared service center. The implementation was completed remotely in six months, rolled out initially to 29 countries, met business requirements within budget and scope, and improved global handling and visibility of HR requests.

Endress+Hauser

Joachim Adler

Head of Department Applications Personnel