Case Study: Taronga Conservation Society Australia reduces admin burden and enables keepers to spend more time with animals with SAP SuccessFactors

Enabling Zoo Keepers to Spend More Time with Animals

Taronga Conservation Society Australia needed to streamline time‑consuming HR, finance and procurement administration, deliver timely zoo notifications, and give staff secure, single‑sign‑on access to core functions from any device. To address this, Taronga partnered with SAP SuccessFactors, using SAP Cloud Platform, SAP Cloud Platform Workflow and related cloud solutions to unify access and simplify processes.

SAP SuccessFactors and its cloud platforms delivered the Stax Staff experience app and standardized workflows that let keepers complete core tasks in the field, reduced onboarding time through a single application, and lowered demand for IT support. The solution increased mobile access and staff productivity, improved engagement and zoo notifications, and helped staff focus on guest experience and animal welfare—resulting in 33% of staff now mobile‑first and 87% guest satisfaction with staff helpfulness.

Taronga Conservation Society Australia

Cameron Kerr

Chief Executive Officer