Case Study: Discovery Limited achieves digital HR transformation, empowered employees and €1.3M savings with SAP SuccessFactors

Empowering Employees to Boost Customer Happiness

Discovery Limited, a South African insurance and financial-services firm with 12,000 employees, faced costly, manual HR processes that slowed hiring, created tracking gaps, and limited employee self-service. To modernize HR and empower staff, Discovery turned to SAP SuccessFactors, leveraging SAP SuccessFactors solutions alongside SAP Business Technology Platform and SAP Conversational AI to deliver a unified, automated HR experience.

SAP SuccessFactors implemented a self-service HR portal with conversational AI, Workforce Analytics integrated with Power BI, and automated pre-employment checks (via RPA integrated with SuccessFactors Recruiting). The program delivered measurable impact: €1.3M in HR cost savings, 25% faster time-to-hire, 32% reduction in HR generalist headcount, 37% of HR staff freed from manual tasks, service levels rising from 80% to 93%, 80% portal adoption and an employee satisfaction score of 2.5/3.

Discovery Limited

Kammy Sing

Group Head of People Operations