Case Study: EBSCO Industries Inc achieves 25% lower total cost of ownership and faster innovation with SAP SuccessFactors

EBSCO Prepares Its Businesses for FutureInnovation and Growth

EBSCO Industries Inc., a diversified holding company with more than 40 business units, needed a modern, stable IT landscape to enable economies of scale, seamless interoperability, and faster time to market while moving more workloads to the cloud. To achieve this, EBSCO partnered with SAP SuccessFactors for guidance, maintenance, and support services across its on‑premise and cloud SAP landscape, aiming for a “one‑stop shop” approach that would maximize value from deployed SAP solutions and reduce technical debt.

SAP SuccessFactors, supported by SAP Enterprise Support services, led onboarding and a transformation program to reconcile and update EBSCO’s systems, provide full‑time support, and standardize custom code and processes. The engagement delivered measurable impact: a 25% lower total cost of ownership, a 25% reduction in SAP ERP data volume, a 50% increase in efficiency when accessing information, improved user experience, and reduced interoperability friction—freeing EBSCO to reinvest savings into innovation such as enhanced analytics, SAP Fiori adoption, and expanded SAP SuccessFactors HR capabilities.

EBSCO Industries Inc

Bryan Bee

VP Operations and Applications