Case Study: Viridian Glass Pty Ltd achieves new levels of efficiency and transparency with SAP SuccessFactors

Driving New Levels of Efficiency and Transparency with Intelligent Technologies

Viridian Glass Pty Ltd, Australia’s largest glass processor, needed to split into three businesses after a 2018 acquisition while also replacing a highly customized legacy ERP that was difficult for staff to manage. Under tight time and budget constraints, Viridian turned to SAP SuccessFactors to support a move to an intelligent, more user‑friendly foundation using SAP S/4HANA Cloud and SAP Preferred Success services to drive consistency and efficiency across functions, departments, and regions.

SAP SuccessFactors provided SAP Preferred Success services around the SAP S/4HANA Cloud rollout — including safeguarding checks for smoother go‑live, faster incident resolution and escalation management, a dedicated customer success manager, release management and targeted training. These measures reduced reactive incidents, accelerated support and knowledge transfer, and delivered measurable improvements in process efficiency and business outcomes, giving Viridian a more consistent, user‑friendly operational platform.

Viridian Glass Pty Ltd

Kam Patel

National Information Systems Manager