Case Study: Tuya Smart achieves HR digitization and 80% faster approval workflows with SAP SuccessFactors

Digitizing HR and Connecting Employees to Keep Pace with Rapid Business Growth

Tuya Smart, a fast-growing global IoT cloud platform, needed to replace disparate legacy HR systems and manual processes to manage a multi‑country workforce and improve transparency and efficiency. To standardize workflows and modernize HR, Tuya selected SAP SuccessFactors and deployed SAP SuccessFactors Employee Central and SAP SuccessFactors Performance & Goals as the foundation of its e‑HR system.

SAP SuccessFactors, supported by Capgemini and SAP Labs China, implemented an integrated, mobile‑enabled HR platform (including WeChat integration) that created a single source of truth and automated core HR, time/attendance, and performance processes. The solution delivered measurable gains: 80% faster distribution of HR master data and approval workflows, performance appraisals shortened from 25 to 5 days, improved reporting and decision‑making, and a more engaging self‑service experience for employees.

Tuya Smart

An Ying

Senior Director of Human Resources