Case Study: BAC Credomatic achieves centralized HR, automated processes and remote employee self‑service for 19,000 employees with SAP SuccessFactors

Creating a Powerful Digital Experience for 19,000 Employees

BAC Credomatic, a Central American financial group serving 4 million customers with 19,000 employees across six countries, needed to replicate its industry-leading customer digital experience for employees. Employee data was scattered across systems and spreadsheets and many HR processes were manual and paper‑based, so BAC Credomatic partnered with SAP SuccessFactors, deploying SAP SuccessFactors Employee Central to centralize data and digitize HR services.

SAP SuccessFactors implemented Employee Central to unify employee records, enable mobile self‑service, and standardize and automate HR workflows. The rollout centralized payroll with local support, automated about 150 manual processes, cut payroll cycle times by two days, enabled 100% mobile access, and freed 20 FTEs for higher‑value work—delivering faster, more secure remote access and improved operational agility.

BAC Credomatic

Edith Cancelado Herrera

Service Center Deputy Manager