Case Study: CareSource achieves 1-day agent onboarding and speedy commission payouts with SAP SuccessFactors (Agent Performance Management)

CareSource Management Group Co. Delivering Best in Class Agent Experience

CareSource, a Dayton, OH–based Medicaid managed care plan serving more than 2 million members with 4,500 employees, needed a best‑in‑class platform to support expanded external sales channels and replace manual Excel-based processes for commissions and agent onboarding. After evaluation, CareSource selected SAP SuccessFactors’ SAP Agent Performance Management to meet those requirements.

SAP SuccessFactors implemented SAP Agent Performance Management to automate agent onboarding, commission calculations and payouts, and other routine sales operations tasks, freeing teams to focus on strategic initiatives. The solution cut average agent onboarding time to 1 day, delivered a speedy commissions payout process, and enabled enhancements without disrupting day‑to‑day activities, helping CareSource align its sales strategy with industry peers.

CareSource

Tammy Olsen

Director Sales Operations