Case Study: University of Toronto achieves streamlined talent management and faster operations with SAP SuccessFactors

Building an Intelligent and Integrated Technology Foundation for the Future

The University of Toronto faced aging, on‑premise ERP and paper‑based HR processes as it planned a three‑to‑five‑year modernization to support its Towards 2030 strategy. To replace legacy systems and improve employee experience, the university migrated to SAP S/4HANA and adopted the SAP SuccessFactors portfolio (including Performance & Goals, Learning, and Recruiting) to digitalize talent management and streamline HR service delivery.

SAP SuccessFactors, together with the S/4HANA migration to Microsoft Azure, delivered a unified hire‑to‑retire experience and automated routine HR tasks, consolidating learning applications and integrating recruitment and performance workflows. The program halved financial month‑end close times, sped general batch processing by 25%, made many custom reports >90% faster (now running in under a minute), eliminated manual work in performance assessments, decommissioned 10 systems, and is projected to save about $1.5 million by automating vacation requests.

University of Toronto

Cathy Eberts

Director – Enterprise Applications and Deputy CIO