Case Study: Britehouse achieves 100% automated performance management and 30% faster review cycles with SAP SuccessFactors

Britehouse Laying Solid Bedrock for Talent Management with SAP SuccessFactors Performance & Goals

Britehouse, a 1,000-employee South African professional services firm, faced rising HR complexity after acquiring seven companies and growing more than 30%. Different teams operated under inconsistent, paper-based onboarding, leave, maternity, travel, and bonus policies, undermining culture and talent planning. To unify and modernize talent management, Britehouse selected SAP SuccessFactors and its SAP SuccessFactors Performance & Goals solution.

SAP SuccessFactors implemented a single, automated performance-management process that standardized policies and captured goals and feedback across the company. The deployment delivered measurable impact: 100% automated performance management, 30% less time to complete the performance cycle, 80% of goals captured in the system, fairer reward decisions, better compliance reporting, and richer 360-degree performance data—freeing HR to focus on client service, talent deployment, and career planning.

Britehouse

Themba Chakela

General Manager, Group Organisational Effectiveness