Case Study: Bright HealthCare reduces payroll errors and cuts commission processing from 24 to 3 hours with SAP SuccessFactors

Bright HealthCare Streamlining Payroll and Modernizing Broker Hiring with efficient HR approach

Bright HealthCare, a rapidly expanding health insurance provider, needed to streamline payroll and modernize broker hiring while gaining better control over commission payments and onboarding tasks. To address these challenges, Bright HealthCare partnered with SAP SuccessFactors to centralize HR processes including background checks, contract processing and commission management.

Using SAP SuccessFactors, Bright HealthCare automated commission workflows and integrated hiring checks, cutting manual commission processing from 24 hours to 3 hours and reducing adjustment and error rates by 21%. The solution also lowered reconciliation requests by 22% and reduced commission-related call center volume by 47%, giving Bright HealthCare tighter control over payroll and broker operations.

Bright HealthCare