Case Study: BreadTalk Group achieves unified, data-driven global talent management with SAP SuccessFactors

BreadTalk Operating 1,000 retail stores and managing a workforce of 7,000 people across 19 territories

BreadTalk Group, an international bakery chain operating roughly 1,000 retail stores and a 7,000-strong workforce across 16 countries, faced fragmented, country-specific HR and payroll systems as it expanded and sought to standardize its corporate culture and talent management. To address this, BreadTalk turned to SAP SuccessFactors, implementing SAP SuccessFactors Employee Central, Employee Central Payroll, and SAP SuccessFactors Performance & Goals to create a single, consistent talent-management platform.

SAP SuccessFactors delivered a unified HR system that synchronized employee data across markets, enabled definition of standard corporate grades, and gave senior leaders easy access to consolidated reports and manpower analytics. The solution helped HR move from qualitative to quantitative performance reviews, supported KPI-driven management, and provided a scalable, future-proof platform to manage BreadTalk’s 7,000 employees across 16 countries.

BreadTalk Group

Wing Git Chan

Senior Vice President HR, Training, and Administration