Case Study: Blueprint Technologies achieves faster issue resolution and increased customer confidence with SAP SuccessFactors

Blueprint Technologies Boosting Industry Knowledge to Continue Putting Customers First

Blueprint Technologies, an India-based professional services firm, needed on-demand SAP expertise to validate complex designs, train staff, and stay current on ERP and IT trends—especially for implementing SAP Commissions. To close knowledge gaps and get best-practice guidance, Blueprint engaged SAP SuccessFactors through SAP Services and Support’s partner coaching service for SAP Customer Experience solutions.

SAP SuccessFactors delivered expert partner coaching and solution validation for SAP Commissions, offering architecture reviews, process guidance, and on-demand support. The engagement automated routine tasks and introduced connectivity monitoring with alerts to prevent data-load failures, increased customer confidence and project success, and delivered measurable gains: a 3-hour reduction in manual monitoring effort and a 30-minute reduction in time to create and resolve tickets.

Blueprint Technologies

Vaideeswaran S

Director – Enterprise Applications