Case Study: Paradox achieves 50%+ higher applicant conversion and 24/7 automated recruiting with SAP SuccessFactors

Automate and Streamline Recruiting in SAP® SuccessFactors® Solutions Paradox Conversational Recruiting Software

Paradox, a conversational recruiting platform, faced long, complex hiring workflows that caused candidate drop‑off and heavy administrative burden for recruiters. To scale mobile‑first, 24x7 candidate engagement and speed hiring, Paradox partnered with SAP SuccessFactors and its Recruiting solution to modernize the application, screening, and scheduling experience.

By integrating Paradox’s conversational assistant with SAP SuccessFactors Recruiting (via the SuccessFactors OData API), SAP SuccessFactors enabled automated texting, screening, scheduling, and candidate Q&A that runs within recruiters’ existing workflows. Customers using the integrated solution reported answering more than 133,000 candidate questions in a year, reducing interview scheduling to under five minutes, increasing applicant conversion by over 50%, achieving a 5,000:1 hire‑to‑recruiter ratio for one customer, and saving more than 8,000 recruiter hours in under nine months. SAP SuccessFactors’ integration also supports Paradox’s Traitify assessments, which customers say cut short‑term turnover by 21% and delivered 96% completion rates.

Paradox