Case Study: Telecom Argentina achieves unified HR and 99% payroll accuracy with SAP SuccessFactors

Argentina’s Largest Employer Successfully Grows with Integrated, Intelligent ERP

Telecom Argentina, Argentina’s largest telecommunications employer, faced the challenge of unifying processes and systems after a major merger and scaling operations across Argentina, the United States, Uruguay, and Paraguay. To standardize payroll and HR processes and modernize its back office, the company partnered with SAP SuccessFactors and deployed SAP SuccessFactors Employee Central alongside a broader SAP landscape including SAP S/4HANA Cloud and SAP Integration Suite to centralize data and harmonize processes groupwide.

Using SAP SuccessFactors as part of an integrated SAP solution set, Telecom Argentina implemented a unified HR and ERP platform, centralized payroll for 22,500 employees, and automated procurement, expense, and supplier management. The deployment accelerated month‑end close from 10 days to 5 (50% reduction), achieved 99% payroll accuracy after the first month, and delivered 87% faster IFRS and inflation adjustments, while streamlining back‑office operations and enabling faster, more personalized customer offers.

Telecom Argentina