Case Study: Alberta Electric System Operator (AESO) achieves 50% reduction in attrition and 30% workforce growth with SAP SuccessFactors

Aligning HR and Business Strategy with SAP SuccessFactors Solutions

AESO (Alberta Electric System Operator), the not‑for‑profit that runs Alberta’s interconnected power grid with about 425 employees, needed to scale quickly as electricity demand surged and competition for specialized talent intensified. To better align HR with business priorities and improve attraction, engagement, and retention, AESO selected SAP SuccessFactors solutions.

SAP SuccessFactors deployed its complete HCM Suite—including Employee Central, Workforce Analytics, Workforce Planning and the Talent Management Suite—working with partner HRIZONS to standardize processes, integrate HR and business objectives, and drive adoption. The implementation delivered clear gains: 30% growth in headcount, 90% of leadership roles filled from within, a 50% reduction in attrition (from 18% to 9%), roughly US$6 million in turnover‑cost savings over three years, plus learning‑management savings and higher new‑hire retention and productivity.

AESO

Lisa Nadeau

Chief Human Resources Officer