Case Study: IDC achieves accelerated talent identification and operational efficiency with SAP SuccessFactors

AI built to transform every part of your business

IDC partnered with SAP SuccessFactors to address the need for enterprise-grade AI that can transform processes, improve decision-making, and remain responsible and privacy-aware. Facing challenges around manual work, slow forecasting, and the need to scale personalized hiring and learning, IDC sought AI solutions that were industry-aware, integrated into daily applications, and governed by strong ethics and data protection.

SAP SuccessFactors implemented SAP Business AI capabilities—leveraging SuccessFactors Recruiting, SAP Analytics Cloud, RISE with SAP and related AI services—to automate document processing, accelerate recruiting content creation, deliver natural-language insights, and centralize model management. The deployment produced measurable results: up to 99% of payments auto-matched, 10% faster service-ticket resolution, 92% faster forecasting, a 48% increase in repeat customers, ~350 hours saved per month, >4.2M learning recommendations and >2.7M documents auto-classified, demonstrating clear efficiency and revenue impacts.

IDC

Ritu Jyoti

Group Vice President, Worldwide Artificial Intelligence and Automation Research Practice Global AI Research Lead