Case Study: Mercado Libre achieves rapid hiring of 40,000 while preserving its entrepreneurial culture with SAP SuccessFactors

Achieving exponential growth while preserving its unique company culture

Mercado Libre, a leading e‑commerce and fintech company in Latin America with more than 40,000 employees, faced hypergrowth and needed to automate and centralize core HR and talent management across its operations to scale recruiting and fill 40,000 new positions in four years. To address this, Mercado Libre selected SAP SuccessFactors and deployed SAP SuccessFactors Employee Central alongside the SAP SuccessFactors Human Experience Management (HXM) Suite to standardize people processes across the region.

Using SAP SuccessFactors Employee Central and the HXM Suite—integrated with SAP Candidate Experience by Qualtrics and an SAP‑endorsed Eightfold AI app—SAP SuccessFactors delivered a single source of truth, AI-driven candidate matching, and real‑time reporting. The solution automatically filtered and assessed millions of applications, enabling Mercado Libre to source, screen, and hire 40,000 best‑fit candidates in four years while improving candidate experience, standardizing hiring, and empowering data‑driven workforce planning.

Mercado Libre

Carolina Miranda

Talent Senior Director