Case Study: EBSCO Industries Inc achieves 25% lower total cost of ownership and accelerated innovation with SAP SuccessFactors

Achieving Economies of Scale with Maintenance and Support Services From SAPas a Launchpad for Innovation and Growth

EBSCO Industries Inc., a Birmingham-based media company, needed to realize economies of scale, reduce technical debt, and modernize an interoperable IT landscape spanning on-premise and cloud systems. To address these challenges, EBSCO engaged SAP SuccessFactors and related SAP offerings (including SAP ERP, SAP Concur, SAP Fiori, SAP BusinessObjects, SAP BW/4HANA and SAP Enterprise Support services) to provide a “one-stop shop” for ongoing guidance, support, and a stable maintenance environment.

SAP SuccessFactors delivered full-time support and maintenance services that minimized work-arounds, improved interoperability, and supported both cloud and on-premise products while ensuring business continuity. The engagement produced measurable impact — a 25% reduction in total cost of ownership, reduced interoperability friction, faster access to information and better user experience — freeing resources for further innovation and growth.

EBSCO Industries Inc

Bryan Bee

VP Operations and Applications